These policies apply to all purchases made through alessadiamond.com, operated by Alessa Diamond Jewels LLC.
Alessa Diamond Jewels LLC is committed to providing a secure, transparent, and high-quality shopping experience for all customers.
1. Secure Shopping Policy
All transactions are processed through secure and encrypted payment systems. We reserve the right to:
- Verify customer identity or payment information
- Request additional documentation for high-value orders
- Cancel or refuse suspicious transactions
- Hold orders for security verification when necessary
Customer safety and fraud prevention are our top priority.
2. Exchange & Store Credit Policy
Due to the made-to-order and handcrafted nature of our jewelry, we do not offer standard refunds. Instead, eligible items may be exchanged or issued store credit.
Eligibility
Requests must be made within 14 days of delivery. To be eligible, items must:
- Be unworn and unused
- Be in original condition
- Include original packaging and certificates
- Be suitable for resale after inspection
All returned items are subject to quality control review.
Exchange or Store Credit
Approved requests may receive:
- Product exchange, or
- Store credit
Store credit is non-refundable and can only be used on alessadiamond.com.
Final Sale Items
The following items are considered final sale and are not eligible for exchange or store credit:
- Custom-made jewelry
- Engraved or personalized items
- Resized rings
- Special order or bespoke designs
- Selective stone-pick orders
- Sale or promotional items
3. Product Characteristics & Variations
Each piece is handcrafted or made-to-order. As a result, slight variations may occur in:
- Stone appearance and brilliance
- Metal tone and finish
- Weight and dimensions
- Color representation on different screens
These variations are natural and not considered defects.
4. Shipping & Delivery Policy
All orders are shipped using insured international shipping services.
Insurance
All shipments are fully insured during transit.
Duties & Taxes
Where possible, duties and import taxes may be prepaid (Delivered Duty Paid – DDP). However, some countries may apply local taxes or fees upon delivery depending on regulations.
Delivery Time
Delivery times are estimates only and may vary due to:
- Customs processing
- Carrier delays
- Peak season demand
- International logistics conditions
Shipping Responsibility
Customers are responsible for providing accurate shipping information. Alessa Diamond Jewels LLC is not responsible for:
- Incorrect addresses
- Lost packages marked as delivered
- Customs delays
- Carrier-related issues
5. Fraud Prevention & Risk Control
To protect our customers and business integrity, we reserve the right to:
- Decline or cancel suspicious orders
- Request additional verification
- Restrict excessive exchange activity
- Block transactions flagged as high risk
Additional documentation may be required for order approval.
6. Lab-Grown Diamond Disclosure
Unless otherwise stated, some products may feature laboratory-grown diamonds. All product descriptions are provided with full transparency and in compliance with applicable jewelry industry standards.
7. Contact
For support or order inquiries: support@alessadiamond.com